Return Policy

At Enzo & Lola, we want you to be completely satisfied with your purchase. Our goal is to provide excellent products at a great price. However, if you are not satisfied, you may return the products to us for a full refund (see excluded items below).

GENERAL RETURN POLICY: WHAT YOU CAN RETURN BY WHEN & HOW?

You may return new, unopened items within 14 days of delivery for an exchange or full refund, less shipping cost. Please return items in their original condition and packaging. Please contact us within 14 days of receiving your order to receive a Return Authorization number (see below). This number must be posted clearly on the outside of the return package or box. We will not accept any returns without a RA number. We must receive the return within 14 days from the day the return authorization was issued. We reserve the right to reject any returns or exchanges that do not meet these conditions. For your protection, we suggest customers use reliable shippers, such as, UPS or FedEx, who have an online system to track packages. Please note that it takes us 3 to 5 business days to process returns once they arrive at our Customer Service Center.  To obtain an RMA number, please call 1-800-523-9967, Mon.-Fri., 9:30am to 4:30pm (CST) or click here to submit a RMA request. Please indicate your order number and specific items you are returning and the reason for the return or exchange.

WHO PAYS FOR RETURN SHIPPING COSTS?

Enzo & Lola will pay the return shipping costs if the return or exchange is a result of our error. Otherwise, the customer must pay all costs related to return shipping. After inspecting the returned merchandise, we will reimburse your credit card or Paypal account for the purchase price of the items, less the original shipping fee. When an order receives the free shipping promotion, the items returned are subject to the original shipping charge; therefore the refund will reflect the item price less the shipping fees. Customers must still pay for any return shipping when applicable.

Orders that receive free shipping may be charged for shipping if the customer returns any portion (or the entire order) of the purchase which causes total sales amount to fall below the required free ship rate ($200.00). 

ITEMS NOT RETURNABLE:

Personalized products

Perishables

Cameras and film products

Special orders and custom made items

Jewelry

Ribbons

Samples

Closeout items

Any item with obvious signs of use

We try to keep most inventory in stock for quick ship.  However, large quantities are usually specially ordered for the customer directly from the vendor.  Therefore, returns over $300 are subject to a 20% restocking fee as per vendor policies.